Privacy is important to LivingWorks Education Inc. and its affiliates (collectively, “LivingWorks”, “we”, “our” or “us”). To provide our services, we need to collect, store, use, and disclose some personal information. We have developed this privacy policy (the “Privacy Policy”) to inform individuals about how we may collect, use, and disclose their personal information.
This Privacy Policy applies to LivingWorks, the website(s) and all related mobile apps, e-commerce shops, social media apps, desktop apps, and software services (collectively, the “Platform”), any services offered by us (“Services”), and to any program or joint venture LivingWorks participates in.
In this Privacy Policy, “you” and “your” mean you as the user, provided you have created an account on the Platform, provided any information to us, or applied for, enrolled in, or used any Services.
This Privacy Policy only applies to information LivingWorks collects directly from you. Information that trainers independently collect is not covered by this policy, and you should receive a separate privacy policy from them to find out how they use your information.
This policy was developed based on industry best practices, consultation with privacy professionals, users, advisory groups, and LivingWorks staff; universal privacy principles; and applicable global privacy regulations including, but not limited to, EU General Data Protection Regulation, UK General Data Protection Regulation, Australian Privacy Principles, California Privacy Rights Act and Canada’s Personal Information Protection and Electronics Documents Act.
We may collect and process the following personal information:
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When we collect and use your personal information, we have one or more legal grounds to do so. These include:
We might share your information with third parties, including trainers, to provide the services you need. We only share what is necessary for the service. Third parties must follow our rules about keeping your data safe.
Independent trainers might use your information to offer other services within their portfolio of professional services. If a trainer wants to use your information for something other than LivingWorks training, this will need to be agreed to between you and the trainer separately.
LivingWorks does not sell your personal information.
We disclose personal information with third parties as set out below:
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As a valued customer of LivingWorks, you have certain rights that help you to take control of your personal information and privacy. If you want to use any of these rights, you can contact [email protected]
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We will only collect and process sensitive information with your explicit permission, according to the law, or in a way that makes it impossible for anyone to connect it to you.
We will ask for your explicit permission if we need to use your sensitive information to protect your life or someone else’s.
We will only share your intervention information with another helper with your explicit permission.
We may collect and process the following sensitive information:
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LivingWorks may employ the services of third-party service providers to host systems or services. Sensitive data stored in or managed by hosted systems or services is encrypted and not accessible to the third-party service providers.
LivingWorks currently uses the following sub-processors for providing our services https://livingworks.net/third-party-vendors/
We are committed to protecting the confidentiality of your information. We take reasonable measures to secure your information, including the implementation of industry standard organizational and technical controls. These controls include defense in depth, access controls, secure development, and risk management.
Protecting the privacy of minors is especially important to us, so we have added protections and restrictions designed to help protect personal information relating to children under 16 years of age (“Child User”).
LivingWorks only collects information from children under 16 years old if their parents or guardians have given us permission. If a teacher or school administrator has the authority to give us permission, we can collect information from the child. The teacher or school administrator must collect written consent from the parents or guardians, as required by privacy laws, on our behalf and provide that information upon request by us. We also ask for the child’s birth date to make sure we have the right safety measures in place for their age.
If you are a child under 16, please do not send us any personal information unless your parents or school have given us permission, and only send us the information we need to provide LivingWorks services.
If we find out that we have accidentally collected personal information from a child without permission, we will delete it right away. If you think a child has given us information without permission, please contact us at [email protected]
If you are a teacher or school administrator, you need to make sure that you have permission from parents or guardians to give us information about Child Users. You should give the parents a copy of our privacy policy and get written consent from them as required by privacy laws and provide this to us upon request.
Sometimes we may need to transfer your personal data to another country outside of your country of residence. In such cases, we will ensure that the transfer complies with applicable laws and regulations. We will act appropriately to protect your privacy rights in accordance with the requirements of your country of origin.
We may keep your personal information for as long as your Services account is active or as long as we are legally allowed or required to keep it for reasons such as fulfilling our legal obligations, resolving disputes, or enforcing our agreements.
In the event of a breach of our security safeguards that poses a risk of significant harm to you, we will notify you as soon as possible. We will also promptly notify the appropriate authorities as required by applicable laws.
If you have any questions or concerns about this Policy or how we keep your information safe, please email us at [email protected]. We will get back to you within thirty (30) days. If we do not, or if our answer is insufficient, you can escalate to an applicable data protection authority.
We want to make sure that we protect your privacy, so we may not be able to fulfill a request or may ask for more information to confirm the identity of the person making the request. We usually expect that the request comes from someone who has an account with us and is logged in, the email address registered to that individual or someone who we recognize as providing a service on your behalf.
We do not send marketing emails to people who have not agreed to receive them first. Sometimes we might send emails to invite you to register for the Service if your organization has asked us to.
If we send you a marketing email, it will have instructions on how to stop getting them in the future. You can opt out of marketing correspondence relating to the Service by clicking on the unsubscribe link in the marketing email.
If you say that you do not want marketing emails, we might still send you some types of emails to notify you about the Services or that are required by law.
We use common internet technologies, such as cookies and beacons, on our websites and emails, to help provide you with a better, faster, and safer experience, and to provide you with customized resources, learning and support. See our cookie policy, available at https://www.livingworks.net/cookiepolicy for more information.
Our Services may contain links to other sites. If a link directs you to a third-party site, the third party’s privacy policy will then apply to any information you provide. LivingWorks is not responsible for the privacy policies or practices on other sites. It is important to read and familiarize yourself with the third party’s privacy policy.
Sometimes, we may update this Privacy Policy. If we make significant changes to how we use your personal information, we will let you know by showing a message on the login page for a certain period. If you continue to use our website or services after we make these changes, it means that you agree to the new Privacy Policy.
You may contact us, to ask questions, raise concerns or exercise choices relating to this Privacy Policy, in the following ways:
Privacy Officer: Data Privacy Office
Mail: 151 Canada Olympic Road SW, Suite 500, Calgary, Alberta, CANADA, T3B 6B7
Toll Free in North America 1-888-733-5484
International 1-403-209-0242
E-mail: [email protected]
We will make every effort to answer your questions or resolve your concerns.
